Overview
Jones Ferdinand
Unresolved

60

Overdue

16

Open

43

On hold

64

Today’s trends

as of 25 May 2019, 09:41 PM

Resolved

449

Received

426

Average first response time

33m

Average response time

3h 8m

Resolution within SLA

94%

Unresolved tickets

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Group:

Support
Waiting on Feature Request

4238

Awaiting Customer Response

1005

Awaiting Developer Fix

914

Pending

281

Tasks

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Today

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